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Comic Book Knowledge Pt 2

I can understand if you don't like or know a lot about comics, but I don't think that gives you an excuse to be oblivious to your surroundings. I've had moments working in the comic book store where I've been annoyed, confused, or just plain stumped, but yesterday, I had a moment I will NEVER forget. 
Yesterday was a normal workday. I was busy doing my normal Sunday workload, and at the same time, trying to help customers find what they need. A man walks in with his 5 kids, all of them no more than a year a part in age. The kids jet off to look at all the stuff, and I ask the man if he needs any help. He quickly says no, so I stand behind the counter and take a minute to check my fantasy football stats. The man walks up to the counter and says, "hi."
"What can I help you with?" I politely respond.
The man pulls out two ink cartridges for a computer printer and places them on the counter. I mentally prepare myself for a question about printing comics or the ink used in comic book inking.
"You see these? You know these?"
I nod.
"Can you fill these up?"
I'm pretty sure my face went blank at this point.
"Excuse me?" I utter.
"Can you refill my ink cartridges?"
"No. We're a comic book store." I explain.
 The man now looks confused with a dash of anger. "Why can't you refill these?"
"We sell comic books. Do you want to buy some comic books?" I respond.
He quickly puts the cartridges back into his pocket. "Where do I go then?"
I direct him to the Staples up the road about three miles, but he's still confused. I explain the directions two more times. "See the road right in front of the store? Take that south three miles, and it will be on your right hand side. You can't miss it. There's a Chili's right in front of it."
He calls his kids, who are running amuck in the store and leaves pretty pissed off.
I don't know what about our store says, "we refill printer ink cartridges." Maybe it's the giant sign above our door that says "COMICS." There is literally nothing that makes me think that. ( G-Man and I do a tour of my store video) If you can figure out how we were confused with Staples or Office Max, please let me know.