IMPORTANT - New Bug Reporting Procedure

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CVSupport

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#1  Edited By CVSupport  Staff

TLDR: New bug reporting and feedback form: https://cbsi.secure.force.com/CBSi/knowledgehome?referer=comicvine.com

We realize that we haven't been as attentive as we need to be to this bug reporting forum. The fact of the matter is, our engineers don't much time to sift through this forum and respond to all of you in a timely manner.

So, to fix this and give you all the support you need, we're setting up a new bug reporting and feedback process.

We now have a dedicated team for responding to support requests and managing feedback and a new hub for doing that here: https://cbsi.secure.force.com/CBSi/knowledgehome?referer=comicvine.com

From now on please submit your bug reports and feedback to the forms on that site and someone will follow up with you directly. All the feedback and reports will be gathered there and passed along to the engineers.

This bug reporting forum will not be regularly monitored, when you do submit a bug report please still follow the bug reporting best practices on the stickied post here: https://comicvine.gamespot.com/forums/bug-reporting-2/how-to-submit-a-detailed-error-report-1861818/

We appreciate your patience with us and we really think this new process will better suit your needs.

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Cloudguy

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@cvsupport: @wcarle Do we have to resubmit every bug that we've already listed in the original thread? Or has it already been done by you guys?
Because, I don't really want to spend ages sifting through the thread to find what should've been fixed by now and resubmit it.

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pikahyper

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#3  Edited By pikahyper  Moderator

@cvsupport: @wcarle: I'm sorry but if you are going to abandon and expect us to abandon a fully functional interactive forum in favor of an existing basic "Submit A Question" contact form on the FAQ page you're going to have to make it a hell of a lot more robust, easy to use and make what it is obvious.

Who in their right mind is going to put their real full name? it should just be the username which is actually useful when submitting a bug report, plus shouldn't the username be auto-added if you are logged in? Instead of a basic text area it needs to be a larger full editor so users can add links and images as needed, those details are extremely important. It would probably also be a good idea to include scripts in the page that automatically grab a users technical details like OS, IP, browser and browser version along with the usual Javascript on/off and other useful details just to speed things up and for those users that are not technically savvy, the page can auto gather those details and then include a checkbox at the bottom asking users if it is ok to send those details to cbs.

And I know you guys have never wanted to show your bug tracker but without the forum there really needs to be a page where we users can see open tickets, sure there will be fewer "me too" posts but if we don't know whats been reported users are going to be wasting a lot of their own time reporting things over and over again.

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The_Crown

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@cvsupport: Oh yeah. I'm sure wouldn't want to submit my actual name or much personal information on there. Honestly, I'd rather just find an alternative way of dealing with my bug. We are being multiple links for a single process of submitting a bug, most sites have the actual place to submit the bug and usually the guidelines are not far away.

Plus it includes giving information I don't feel like submitting which is actually irrelevant to the bug, such as names. I rather hope this gets changed because it involves so many extra pieces that it is actually easier to make an entirely new account then submit a bug and get it answered, which is not a good sign.