For what it's worth, after I wrote in to Support a couple times, they got back to me saying they hope to have the Reply notifications working "sometime this week." We'll see.
For anyone who has any technical problem with the site, let me note that the official way to contact Support is
https://gamespot.zendesk.com/hc/en-us
which can also be found in the top-pinned post in the Bug Reporting forum.
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